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Fix Problems, Not Blame When something is going wrong with a project or a product, it is tempting to find out who is at fault and blame them. There is…

Looking for Trends Looking for trends is part of data analysis. If you look at your data and see something seriously harming your bottom line or an opportunity that needs…

Fact Based Decision Making – Focus on the Vital Few If you collect data on many variables over any length of time, you may find yourself in the position of drowning…

In business and organizational management, facts require data to back them up—otherwise they are just opinions. Data is a tricky entity. To have decision-supporting data, you must be selective in…

In order to make informed decisions and assess the impact of your actions, you must collect meaningful data. You collect benchmarking information in the beginning, and then you collect the…

Having and showing direction is like providing a roadmap to a destination. As a leader and manager, your task is to establish the desired goal (the destination) and the objectives…

Setting Expectations Setting expectations is a key responsibility of leaders and managers in all organizations. ” is responsibility includes setting the expectations for the organization as a whole, for departments…

Leading with Passion We reserve the word passion to describe those activities or products that we really believe in and want to share with others. When you are passionate about…

Introduction to Leading People Why is Martin Luther King’s “I Have a Dream” speech considered one of the one hundred best speeches in American history? Because King provided his audience…

Jeff Bezos had a vision that the Internet would completely change brick-and-mortar-based retailing. Bill Gates believed that individuals would want to own personal computers. Muhammad Yunus believed that small amounts…